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Shipping Policy
Shipping Terms & Conditions
Thank you for choosing to shop with Garren. Below you will find the detailed Shipping Terms & Conditions for your order from Garren (the "Site"). These terms outline the conditions for shipping, delivery, and returns.
1. Order Confirmation & Tracking
You will receive an email notification confirming your order and shipment tracking details once the order has been dispatched. Please ensure the accuracy of your shipping address during checkout to avoid delays or misdeliveries.
If you want to track your order, please click Track Order for information.
Tracking updates may take up to 48 hours to appear after dispatch.
2. Processing Time
It will need 3-5 business days of processing time before shipping out the items.
Orders containing multiple items may be shipped separately to expedite delivery.
3. Shipping Time
The production time for the product is approximately 3–5 business days.
Please note that shipping times are estimates and may vary depending on external factors such as carrier delays, weather conditions, and other unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated at checkout based on the selected delivery method and shipping destination. The final shipping cost will be displayed before you complete your purchase.
5. International Shipping & Customs
We currently offer shipping to select international destinations. International orders may be subject to additional customs duties, taxes, and import fees, which are the responsibility of the customer. The customer is advised to check with their local customs office for any additional fees that may apply.
6. Address Accuracy
It is essential that the shipping address you provide is accurate and complete.
We are not responsible for lost or undelivered packages caused by incorrect or incomplete addresses.
If your package is returned due to an incorrect address, the customer is responsible for the re-delivery fee.
7. Lost or Damaged Packages
In the event that your package is lost or damaged during transit, please contact us within 15 days of your order's expected delivery date. We will work with the carrier to resolve the issue. Depending on the situation, we may offer a replacement or initiate a refund.
If your order arrives damaged, please provide us with photographs of the damaged goods and packaging to assist us in processing your claim.
8. Shipping Restrictions
We do not ship to P.O. Boxes. Please ensure that your shipping address is a valid physical address. If your order cannot be delivered due to shipping restrictions, we will attempt to contact you for a resolution.
9. Delivery Issues
Shipping time begins from the date of dispatch, not the date of order.
While we strive to meet the estimated delivery times, delays may occur due to external factors such as weather, customs, logistics congestion, public holidays, or carrier issues. We are not responsible for delays caused by any of these factors.
10. Returns & Exchanges
We offer a 15-day return policy for all items purchased from our website. If you are not satisfied with your order, you may return items within 15 days of receiving your shipment. Please ensure that the items are unused and in their original packaging for the return to be accepted.
We will provide you with return instructions and the return address. The customer is responsible for the return shipping fees unless the item is defective or incorrect.
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